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Troubleshooting

Common Issues​

Upload Failures​

  • Check File Size: Ensure files are within size limits
  • Format Support: Verify file types are supported
  • Network Connection: Ensure stable internet connectivity

Processing Delays​

  • Large Files: Complex documents may take longer to process
  • Queue Position: Processing happens in order of submission
  • System Load: Peak usage times may affect processing speed

Access Issues​

  • Permission Verification: Confirm you have necessary access rights
  • Library Sharing: Check if library owner has granted appropriate permissions
  • Account Status: Ensure your account is active and properly configured

Detailed Troubleshooting​

File Upload Problems​

Problem: Files fail to upload Solutions:

  • Check file size limits (typically 100MB per file)
  • Verify supported file formats
  • Clear browser cache and cookies
  • Try uploading smaller batches of files
  • Check network connectivity and firewall settings

Problem: Web links fail to crawl Solutions:

  • Verify URL is accessible and valid
  • Check if the website blocks automated crawling
  • Ensure proper permissions for private content
  • Try crawling individual pages instead of entire sites

Processing Issues​

Problem: Content stuck in processing Solutions:

  • Wait for processing queue to clear (can take several minutes)
  • Check system status for any ongoing maintenance
  • Retry processing for failed items
  • Contact support if processing takes more than 30 minutes

Problem: AI responses are inaccurate Solutions:

  • Verify content quality and structure
  • Check if documents are properly formatted
  • Ensure content is relevant and up-to-date
  • Review and update content descriptions

Performance Issues​

Problem: Slow search or AI responses Solutions:

  • Check network connection speed
  • Clear browser cache
  • Reduce query complexity
  • Try searching during off-peak hours

Getting Help​

If you encounter issues:

  1. Check the status indicators for processing updates
  2. Verify your permissions and access levels
  3. Contact your system administrator for access-related issues
  4. Reach out to support for technical difficulties
  5. Check the Truxt community forums for similar issues
  6. Review the main troubleshooting guide for platform-wide issues

Error Codes​

Common error codes and their meanings:

  • KL001: File size exceeds limit
  • KL002: Unsupported file format
  • KL003: Processing timeout
  • KL004: Access denied
  • KL005: Network connectivity issue